Keeping Your ATM Card Reader Clean Is Another Way to Keep Your Patrons Happy

Just like all other machines, ATMs require regular maintenance to function smoothly over long life spans. One critical part of maintenance for ATMs is keeping the card reader clean.

A dirty card reader isn’t just a harmless mess — it can also cause failed transactions, leading to lost revenue. You’ll know your card reader is overdue for cleaning when you repeatedly see messages like “Decline — Unable to process” or “Decline — Bank unavailable.” By the time you notice these messages, you’re already losing revenue.

To avoid failed transactions, clean your card reader proactively; we recommend cleaning it each time you load cash or no less than once per month. If you think you might not be sticking to a regular schedule, try adding it to your calendar. It’s a critical task to schedule, and you don’t want to miss it!

Luckily, for being such an important task, cleaning a card reader is surprisingly simple and quick. Click here to get easy step-by-step instructions.

By keeping the card reader clean, you’ll ensure your ATM is quick and easy to use, which keeps your customers happy. Your patrons rely on you for seamless ATM service, and by making card reader cleaning a part of your regular maintenance routine, you can keep them coming back!

[cta]If you have any issues or need to replace your card cleaner, contact your DC Payments representative by email or call our toll-free number at 1800 301 100.[/cta]